# Invoice Refund Request

The **Invoice Refund Request** option allows billing staff to submit a request to refund an invoice. Clinic administrator or authorized staff member reviews the request and approves or rejects it from the[ **Financial Approval**](/uniteemr/application-modules/billing/financial-approval.md) screen.

{% hint style="info" %}
Based on clinic requirements, the application can be configured to use either a direct invoice refund workflow or an approval-based invoice refund workflow.

1. [**Refund**](/uniteemr/application-modules/billing/invoice/edit-invoice/refund.md)**:** Allows direct refund of an invoice.
2. **Invoice Refund Request:** Requires approval before the invoice is refunded.
   {% endhint %}

***

### Steps to Submit an Invoice Refund Request

* Open the **Invoice** screen by navigating to **Home > Billing > Invoice**.
* Use the Search field to find and select the required invoice.
* Click on the invoice row to select it, then click the **More Action** menu to open the dropdown list.

  <figure><img src="/files/laN7JOrC94qcAW4R68sH" alt=""><figcaption></figcaption></figure>
* Select **Invoice Refund Request**.

  <figure><img src="/files/HnAyPcLlCQ1CITKjQpq4" alt="" width="194"><figcaption></figcaption></figure>
* Enter the required remarks and **SAVE** to submit the refund request.\
  \&#xNAN;***Note:** Refund processing is allowed only after approval of the invoice cancellation request. For more information, see the* [***Refund*** ](/uniteemr/application-modules/billing/invoice/edit-invoice/refund.md)*topic.*

  <figure><img src="/files/Z96biw2EBoz8JPymnSUv" alt="" width="429"><figcaption></figcaption></figure>

***


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