# Front Desk Queue

The **Patient Queue** screen is primarily used by the front desk staff to manage patient visits, track statuses, and efficiently guide patient flow.

Upon a patient’s arrival, the staff moves the appointment to the patient queue, indicating that the visit is ready for consultation. Typically, this visit has a prior appointment; however, in some healthcare facilities, especially in cases of emergencies, staff may create a patient visit directly in the patient queue screen without a prior appointment. Visits with prior appointments and those created upon arrival are both listed in the patient queue screen, which helps staff efficiently manage and track all patient visits.

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## Overview

The top section of the patient queue screen includes a **Search** Filter that allows staff to quickly find specific patient visits, a **Date Picker** with the current date selected by default, and a **Filter** to further narrow down patient data based on various criteria.

<figure><img src="/files/job5hoor3VgCHS1ioIIj" alt=""><figcaption></figcaption></figure>

Additionally, the top section features a **Refresh** icon to update the screen, **LABEL SETTING** to define label size and specify relevant information, **EAUTH REQUEST** for initiating electronic authorization requests, and the **CHECK-IN PATIENT** button to add direct patient visit. A summary of patient counts is shown, including the number of **Checked-In**, **Consulted**, **Canceled**, **New**, **Revisit**, and **Follow-Up** patients, along with corresponding legends that explain each category.

### **Patient Queue Spread**

The spread shows information such as the **Package** and **Teleconsultation** icons, **Advance** and **Overdue** balances, **VIP** status, **Followup** indication and the status of the **Consent** and **Acknowledgment Form.**

In the **Patient Queue Spread**, if only **Check in-out** times are shown, it indicates that the visit was created directly from the patient queue, without a prior appointment. If both **Appointment** and **Check in-out** times are visible, it means the scheduled appointment has become a visit.

Refer to the list below to learn about the features available in the spread.

{% content-ref url="/pages/v6ZcZzoDve2HzgFpLunn" %}
[Patient Queue Spread Features](/uniteemr/application-modules/patient-queue/front-desk-queue/patient-queue-spread-features.md)
{% endcontent-ref %}

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## Functionalities

### [E-Auth Request](/uniteemr/application-modules/patient-queue/front-desk-queue/e-auth-request.md)

Staff use this option to raise an E-Authorization request.

### [Check-In Patient](/uniteemr/application-modules/patient-queue/front-desk-queue/check-in-patient.md)

Using this feature, staff can create patient visits for new or existing patients.

### [Filter](/uniteemr/application-modules/patient-queue/front-desk-queue/filter.md)

Sort and view patient visit details based on specific criteria.

### [More Actions](/uniteemr/application-modules/patient-queue/front-desk-queue/more-actions.md)

Access additional options for managing patient visit details.

### [Toolbar](/uniteemr/application-modules/patient-queue/front-desk-queue/toolbar.md)

Access common functions like search, refresh, and settings directly from the toolbar.

### [Appointment to Visit](/uniteemr/application-modules/patient-queue/front-desk-queue/appointment-to-visit.md)

Staff adds the patient appointment to the queue, marking it as ready for consultation.

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## Video Tutorial

{% embed url="<https://youtu.be/mCdfkTx79F8>" %}
Patient Queue - Overview
{% endembed %}

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