# Patient Queue FAQs ### Add to Queue #### 1. How do I add a Patient to the Queue? If the patient has a prior **Appointment** in the **Scheduler**, staff can use the **Add to Queue** hyperlink to add the patient to the **Patient Queue** screen. Otherwise, they can create a **Visit** directly on the patient queue screen. Follow the steps below to create a visit directly in the patient queue screen: **1. For New patient** * Open the **Patient Queue** screen by navigating to **Home > Front Desk > Patient Queue.** * Click the **CHECK-IN PATIENT** button to open the **Create Patient to Queue** pop-up screen. * In the **Create Patient to Queue** pop-up screen, select the **New Patient** checkbox. Fill the other mandatory fields. After making all necessary selections, click on the **PATIENT REGISTER** button. This action will redirect to the **Patient Register** screen. * Complete the necessary tabs in the **Patient Register** screen and select **SAVE** to save the information. Once saved, the screen will close, and the visit will appear on the dashboard. **2. For Existing patient** * Open the **Patient Queue** screen by navigating to **Home > Front Desk > Patient Queue.** * Click the **CHECK-IN PATIENT** button to open the **Create Patient to Queue** pop-up screen. * In the **Create Patient to Queue** pop-up screen, Use search field to locate the patient using the patient's **PIN**/ **Name**/**Emirates ID**/**Mobile No**. A dropdown list will appear with relevant patient details. Select the respective patient from this list. Fill the other mandatory fields. * After filling in all necessary details, click **ADD TO QUEUE** to create a visit for the existing patient. Once saved, the pop-up will close, and the visit will appear on the dashboard. #### 2. How do I add a Patient to the Queue for a past date? Admin or Authorized Staff must enable the **Allow to Create Walk-in Visits to Past Date Queue** toggle switch under the **Visit Queue** module in the **Application Configuration** **(Home > Setup > Application Configuration)**. Once this feature is enabled, the application will allow the creation of past-date visits. *** ### Managing Visits #### 1. How do I update the Visit type to Insurance? * Open the **Patient Queue** screen by navigating to **Home > Front Desk > Patient Queue.** Choose the respective patient visit, then click on the **More Actions** menu to open the pop-up screen. * From the pop-up menu, select the **UPDATE VISIT** option. This action opens the **Update Patient to Queue** pop-up screen. * To change the visit type to either cash or insurance, select **Cash** or **Insurance** radio button in the **Queue Information** section. * After making the necessary changes, click **UPDATE** to save the modifications. #### 2. How do I change the Doctor for a Visit? * Open the **Patient Queue** screen by navigating to **Home > Front Desk > Patient Queue**. Choose the respective patient visit, then click on the **More Actions** menu to open the pop-up screen. * From the pop-up menu, select the **Change Doctor** option. This action opens the **Change Doctor** pop-up screen. * Use the **drop-down list** to select the new doctor. * Select **Update** to save the changes. The doctor assigned to the visit will now be updated. **Alternative: Using the Update Visit option** You can also change the doctor using the **Update Visit** option: * Open the **Patient Queue** screen by navigating to **Home > Front Desk > Patient Queue**. Choose the respective patient visit, then click on the **More Actions** menu to open the pop-up screen. * From the pop-up menu, select the **UPDATE VISIT** option. This action opens the **Update Patient to Queue** pop-up screen. * In the **Assign Doctor** section, select the desired **Department**, **Doctor**, and **Specialty** from the corresponding drop-down lists. * Select **Update** to apply the changes.. #### 3. How do I cancel a Visit? * Open the **Patient Queue** screen by navigating to **Home > Front Desk > Patient Queue**. Choose the respective patient visit, then click on the **More Actions** menu to open the pop-up screen. * From the pop-up menu, select the **CANCEL VISIT** option. This action opens the **Cancel Visit** pop-up screen. * Enter **Remarks** in the **Cancel Visit** pop-up. Click **YES** to cancel the patient visit. * Once completed, the status of the patient visit now changes to **Cancel Visit.** #### 4. Can I cancel a visit after it has been completed? No, you should not cancel a visit after it has been completed. *** ### Invoices and Billing #### 1. Can I access Invoice screen from the Queue? Yes, you can access the invoice screen from the Queue. Use the **Make Invoice** option under the **More Actions** menu to navigate to the invoice screen. #### 2. Does the Invoice Number displayed on the Queue screen? No, it is not displayed on the Queue screen. Instead, you can access the invoice details using the **Print Invoice** option under the **More Actions** menu. #### 3. Can I modify the Package Consumption in the Queue? Yes, you can modify the Package Consumption in the Queue. Follow the below steps: * Open the **Patient Queue** screen by navigating to **Home > Front Desk > Patient Queue**. Choose the respective patient visit (Package Purchased), then click on the **More Actions** menu to open the pop-up screen. * From the pop-up menu, select the **UPDATE VISIT** option. This action opens the **Update Patient to Queue** pop-up screen. * To update the package details, use the **Package** dropdown menu. * After making the necessary changes, click **UPDATE** to save the modifications. *** ### Package and Test Result #### 1. How do I add a Package Visit in the Queue? * Open the **Patient Queue** screen by navigating to **Home > Front Desk > Patient Queue**. Click the **CHECK-IN PATIENT** button to open the **Create Patient to Queue** pop-up screen. * In the **Create Patient to Queue** pop-up screen, Use search field to locate the patient using the patient's **PIN**/ **Name**/**Emirates ID**/**Mobile No**. A dropdown list will appear with relevant patient details. Select the respective patient (Purchased Package) from this list. * Enter or select the details **Package Details** section. Fill the other mandatory fields. * After filling in all necessary details, click **ADD TO QUEUE** to create a package visit for the existing patient. Once saved, the pop-up will close, and the visit will appear on the dashboard. #### 2. Is it possible to Print Test Results from the Queue? Yes, you can print the Test Results using the **Print Test Results** option under the **More Actions** menu. *** ### Patient Registration and Consent Form #### 1. How can I redirect to the Patient Register screen from the Queue? A hyperlink is provided in the **Patient PIN** for each patient visit on the **Patient Queue** screen. By clicking the hyperlink, you will be directed to the **Patient Register** screen, where you can view or update the patient’s record. #### 2. How can I obtain Patient Consent Digitally? * Open the **Patient Queue** screen by navigating to **Home > Front Desk > Patient Queue.** * Choose the respective patient visit from the queue. Click on the **More Actions** menu associated with the selected patient visit. * Select the **Request Consent** option from the pop-up menu to open the **Get Consent** pop-up screen. * In the **Get Consent** screen, choose single or multiple consent forms. * Click **REQUEST DIGITAL CONSENT** to initiate the digital signature process. * A pop-up screen will appear for digital signature. * Check the "**I accept this consent form**" checkbox for each consent form. * Click the **SIGNATURE** button to open the **Digital Signature** pop-up. * Use the **DRAW** or **UPLOAD** option to provide the signature. * Click **SAVE** to store the signature. The doctor's signature will be auto-filled if available in their profile. * After signing all consent forms, the **COMPLETE** button will become available. * Click **COMPLETE** to finalize the consent process. * The status of the consent form will be updated to **All Consent Obtained**. #### 3. How to remove a Signed Consent Form? * Open the **Patient Queue** screen by navigating to **Home > Front Desk > Patient Queue.** Choose the respective patient visit, then click on the **More Actions** menu to open the pop-up screen. * From the pop-up menu, select the **VIEW OR EDIT CONSENT** option. This action opens the **Get Consent** pop-up screen. * In the **Get Consent** pop-up screen, choose the respective consent form. * Click the **Delete** icon to remove the consent form. *** ### Miscellaneous #### 1. Is it possible to add the same patient to the Patient Queue multiple times? Yes, you can add the same patient to the queue multiple times for different doctors. However, if you attempt to add the patient for the same doctor, a pop-up message will appear indicating that the patient already has an appointment with this doctor. Click **YES** to create the visit for the same doctor. #### 2. How can I Print Label from the Patient Queue? * Open the **Patient Queue** screen by navigating to **Home > Front Desk > Patient Queue.** * Choose the respective patient visit from the queue. Click on the **More Actions** menu associated with the selected patient visit. * From the pop-up screen, select the **PRINT LABEL** option. * This will open the **Label Print** pop-up screen, displaying the patient's details along with a barcode for identification. * Click the **Print** icon located in the top right corner of the pop-up screen to print the label. #### 3. How do I enable the "Update Visit" option for a user? Admin or authorized staff member can follow the steps below to enable the **Update Visit** option for a user. * Open the **Application Configuration** by navigating to **Home > Setup > Application Configuration**. * In the **Users** dropdown, select the required user. If no user is selected, the configuration will apply to all users in the clinic. * In the left panel, select **Visit Queue**. * In the right panel, expand **Patient Visit Queue Update Visit,** and configure the options. Once configured, the **Update Visit** option will be available to the user based on the selected settings. #### **4. How do I find the patients added to the queue?** To view patients added to the queue, follow these steps: * Open the **Patient Queue** screen by navigating to **Home > Front Desk > Patient Queue.** * The screen displays a list of patient visits in a spreadsheet format. By default, the visits are grouped by **Visit Status** and **Department**, enabling staff to prioritize patients based on their status and specialty. You can rearrange the grouping using the **drag-and-drop** feature to organize visits as needed. To remove a grouping, click the **close (X)** icon on the group header. #### **5. How do I create an invoice for a patient without creating a visit?** * Open the **Invoice** screen by navigating to **Home > Billing > Invoice**. * Click the **NEW INVOICE** button to open the New Invoice pop-up. * Search for the **Patient** and select the **Doctor**. * Click the **SELECT** button to open the **Add New Items** pop-up. * Select the items and click the **ADD** button. The details will now appear on the **Invoice Dashboard**. * In the **Patient Invoice(s)** section, click on the invoice to select it. * Collect the payment and click **SAVE** to save the invoice. #### **6. How do I find out which user (staff) scheduled an appointment?** * Open the **Scheduler** by navigating to **Home > Front Desk > Scheduler**. * Select the relevant appointment, then click on the **Appointment Card** to open the **Appointment Information** pop-up. This pop-up will display the name of the user who created the appointment. #### 7. How do I enable the "**Sick Leave Certificate**" option for a specific user? Only an admin or authorized staff can grant access by updating the configuration settings. To enable the option: * Open the **Application Configuration** by navigating to **Home > Setup > Application Configuration**. * In the **Users** dropdown, select the required user. If no user is selected, the configuration will apply to all users in the clinic. * In the left panel, select **Visit Queue**. * In the right panel, expand **Patient Visit Queue Sick Leave Certificate,** and configure the options. Once configured, the **Sick Leave Certificate** option will be available to the user based on the selected settings. #### 8. How do I enable the "Make Invoice" option for a specific user? Only an admin or authorized staff can grant access by updating the configuration settings. To enable the option: * Open the **Application Configuration** by navigating to **Home > Setup > Application Configuration**. * In the **Users** dropdown, select the required user. If no user is selected, the configuration will apply to all users in the clinic * In the left panel, select **Visit Queue**. * In the right panel, expand **Patient Visit Queue Make Invoice,** and configure the options. Once configured, the **Make Invoice** option will be available to the user based on the selected settings. *** --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://unitecare.gitbook.io/uniteemr/application-modules/patient-queue/patient-queue-faqs.md?ask= ``` The question should be specific, self-contained, and written in natural language. 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