# Existing Patient
An existing patient has previously received treatment, and their information is stored in the Unite EMR, linked to a unique PIN. Front desk staff can quickly access this data using identifiers like the Patient PIN/Name/Emirates ID/Mobile number, or directly through the Emirates ID card. This streamlined process ensures easy appointment management for returning patients.
{% hint style="info" %}
To learn how to book an appointment for the existing patient using the Emirates Identity Card, refer to [Using Emirates ID.](/uniteemr/application-modules/scheduler/appointment-booking/using-emirates-id.md)
{% endhint %}
***
### Steps to book an Existing Patient Appointment
* Open the **Scheduler** **(Home > Front Desk > Scheduler)** screen and double-click on the available time slot for the required doctor. This action will open the **Appointment** pop-up screen.
* In the **Appointment** pop-up screen, enter/select the details as follows:
* In the **Search** field, enter the patient's **PIN**/ **Name**/**Emirates ID**/**Mobile No**. A dropdown list will appear with relevant patient details. Select the required patient from the list. After selection, the basic patient details, such as Patient PIN, Name, Cash/Insurance details, Profile Photo, Advance, and Overdue details, will be displayed on the pop-up screen.
* Fill in the necessary details in the **APPOINTMENT**, **PATIENT HIGHLIGHTS**, **PACKAGE HISTORY**, **VISIT HISTORY,** and **ITEM CONSUMPTION** tabs.
* **APPOINTMENT**
By default, the **APPOINTMENT** tab will be open. Enter/Select the details in the **Appointment Information, Remarks, Treatment Information, Packages Details, Recurring Appointments and Past & Future Appointments** sections.
* **Appointment Information**
* Select **Cash** or **Insurance** as required. This field will be displayed when the patient's insurance details have been captured in Unite.\
\&#xNAN;***Note:** For **Cash** appointments, a visual indicator appears in the top panel if discount card details are captured in the **Patient Register**.*
* Enter the name in the **Requested By** text box. Select **HOMECARE**, **PATIENT**, **MEDICAL REP**, or **OTHERS** from the **Appointment Type** dropdown menu. Specify the appointment duration.\
\&#xNAN;***Note:** When the **HOMECARE** option is selected, a visual indicator appears on the **Appointment Card**.*
* The data in **Photo ID Type**, **ID Number,** and **DOB** are auto-populated from the card. The fields are in disabled state.
* **Remarks**
* Enter the remarks as appropriate.\
\&#xNAN;***Note:** If **Insurance Remarks** is a mandatory field, the clinic name is automatically filled in.*
* **Treatment Information**
* Enter the CPT code or treatment description to find the right items. This action opens a dropdown list to select single or multiple treatments. After selecting a treatment from the dropdown, the treatments name would be available under the **Treatment Information**, along with an amount (if the healthcare facility has included it in the price list). For more information, refer to [Custom Duration](/uniteemr/application-modules/scheduler/appointment-booking/auto-calculation-of-appointment-duration.md) and [Sequential/Parallel](/uniteemr/application-modules/scheduler/appointment-booking/sequential-parallel.md) topics.
* **Packages Details**
* If the patient has purchased a package, an additional tab labeled **Packages Details** will appear. Here, you can view the list of packages the patient has purchased, along with their details, and schedule the package appointment by specifying the quantity the patient will use. For more information, refer to [Package](/uniteemr/application-modules/scheduler/appointment-booking/package.md) appointments.
* **Recurring Appointments**
* This section allows you to book recurring appointments at regular intervals. For more information, refer to [Recurring ](/uniteemr/application-modules/scheduler/appointment-booking/recurring.md)appointments.
* **Past & Future Appointments**
* In this section, you can view the patient's previous visits, canceled appointments, and upcoming appointments. Information provided includes the date, time, doctor, branch, and the status of canceled appointments. In the **Future Appointment** section, the appointment card border displays a color indicator based on the appointment status.
* **PATIENT HIGHLIGHTS**\
Click the **PATIENT HIGHLIGHTS** tab to add/view the highlight information.
* Click on the **ADD NEW HIGHLIGHT** button to add patient Highlights.
* Select the severity level as **Low**, **Medium**, or **High**.
* Choose the **Type of Highlight** from the dropdown menu.
* Enter the specific highlight details in the **Add Highlight** text box.
* Click the **ADD** button to save the new highlight.
* A list of existing highlights will be displayed, including details such as Severity, Type, Highlight, Reported Date, and Time.
* Highlights can be sorted by severity if needed.
* The Patient Highlights feature is accessible in both the Patient Register and Medical Records modules. Highlights are synchronized across these modules, enabling users to add, edit, or delete them as necessary. For more information, visit the[ Patient Register ](/uniteemr/application-modules/patient-register/view-or-modify-patient-information/highlights.md)and [Medical Records](/uniteemr/application-modules/medical-records/more-action/patient-highlights.md) sections.
* If the patient had severe highlights recorded during the last visit, an alert pop-up appears on the **Appointment** pop-up screen when booking an appointment for the same patient. This notification helps staff identify critical issues, such as communicable diseases or other serious conditions, ensuring appropriate precautions and care. To close the pop-up, click anywhere outside the notification.
* **PACKAGE HISTORY**
Click the **PATIENT HISTORY** tab to view package consumption details. Select the appropriate package in the dropdown menu.
* **VISIT HISTORY**
Click the **VISIT HISTORY** tab to view the patient's past visits. Expanding a row shows more details on **Items** and **Payment**. You can click an **Invoice Number** to open the invoice screen or use **EXPORT TO EXCEL** to download visit history data in Excel format.
* **ITEM CONSUMPTION**
Click the **ITEM CONSUMPTION** tab to view the history of treatments consumed. It includes details on the quantity consumed and the associated price.
* Click the **SAVE** button to save the existing patient appointment.
{% hint style="info" %}
If configured, an **Additional Information** section will appear in the **APPOINTMENT** tab, allowing user association (e.g., assigning a nurse who can view only their associated appointments in the **Scheduler** and **Queue** screens) and capturing vehicle details such as Vehicle Number, Model, and Color.
{% endhint %}
***
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