# Forgot Password

The **Forgot Password** feature allows users to securely reset their password if it has been forgotten. This ensures continued access to the system while maintaining data security.

***

### Steps to use the Forgot Password Option

* On the login page, click the **FORGOT PASSWORD?** hyperlink. This opens the **Forgot Password** pop-up.

  <figure><img src="/files/0FuWMPbbNX0nxO65056z" alt="" width="563"><figcaption></figcaption></figure>
* In the pop-up, enter the registered email address. The email address must match the one configured in the user’s profile by the administrator via the [**Users** ](/uniteemr/master-modules/user-setup/users.md)screen.

  <figure><img src="/files/t1SM8pMbRYwfpHWhnhfy" alt="" width="563"><figcaption></figcaption></figure>
* Click the **SEND OTP** button. An OTP (One-Time Password) will be sent to the entered email address. The screen will now display the fields to enter the OTP, along with options to **Resend OTP** and **Return to Login**. If the OTP is not received, click **Resend OTP** to request a new one.
* Once you receive the OTP, enter it in the required field.
* Click **VERIFY**. Upon successful verification, the screen will display the password reset fields.

  <figure><img src="/files/kwMK4mdKEXUTHMchDuW8" alt="" width="563"><figcaption></figcaption></figure>
* gEnter your new password in the **New Password** field.
* Re-enter the same password in the **Confirm Password** field.
* Click **SAVE** to confirm the new password. After saving, the system will redirect you to the login page.

  <figure><img src="/files/LdCRA422rH37FGG8eoDB" alt="" width="411"><figcaption></figcaption></figure>
* Log in using your **Username** and the newly created password.

{% hint style="warning" %}
The **Forgot Password** option is not available for blocked accounts. If you attempt to use it, a warning message will appear stating, *"***This account has been blocked***."* To reset your password, contact your administrator.
{% endhint %}

***


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://unitecare.gitbook.io/uniteemr/getting-started/login/standard-login/forgot-password.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.