# Help Desk

The **Help Desk** feature provides users with centralized access to documentation, user guides, and support ticketing. It is available in the top bar of the Unite application and includes the following options:

* [**Knowledge Base**](#knowledge-base)
* [**User Guide**](#user-guide)
* [**Training Videos**](#training-videos)
* [**Create a Ticket**](#create-a-ticket)

These options enable users to learn about Unite's features, navigate module-specific documentation, and reach out to the support team when assistance is needed.

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## Knowledge Base

Selecting **Knowledge Base** from the Help Desk menu in the top bar redirects users to the full documentation site for all Unite products. This includes EMR, Patient Portal, Inventory, Laboratory, Eclaim, Integrations, Clinic Management, Pharmacy

Users can browse feature-specific articles and learn more about each product in the Unite ecosystem.

{% hint style="info" %}
Use the search bar within the Knowledge Base to quickly find feature-specific articles.
{% endhint %}

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## User Guide

Selecting **User Guide** from the Help Desk menu in the top bar opens module-specific documentation based on the module the user is currently viewing in the application. Users are directed to the relevant section of the Unite documentation site and can navigate to other module guides as needed.

This helps users quickly understand the functionality of the module they are working in, while also providing flexibility to explore other areas of the application.

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## Training Videos

Clicking the **Training Videos** option displays all available training materials module-wise. Users can select and watch videos about the features and functionalities.

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## Create a Ticket

Selecting **Create a Ticket** redirects users to Unite’s support portal, where they can submit new support tickets or view the status of previously submitted ones.

### Steps to Submit a Ticket

* Click **Help Desk** from the top bar and select the **Create a Ticket** option**.** The application redirects to the Ticketting portal.
* Select **Submit a Ticket**.
* In the **Get in Touch** dropdown, choose the category related to the issue.
* Enter the subject and description of the issue.
* Attach any relevant documents, if needed.
* Click **Submit**. A unique ticket number is generated, and the request is submitted to the Unite support team.

### Steps to Track Ticket Status

* Click **Help Desk** from the top bar and select the **Create a Ticket** option**.** The application redirects to the Ticketting portal.
* Select **View All Tickets**.
* A list of submitted tickets appears, showing the ticket number, subject, and current status.
* Click a ticket to view its details, including the full description, conversation history, and status updates.

{% hint style="info" %}
Use the ticket number when following up with the support team.
{% endhint %}

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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://unitecare.gitbook.io/uniteemr/getting-started/user-interface/help-desk.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.