# Virtual Front Desk

**Virtual Front Desk** feature allows registered patients to self check in by scanning a **QR code** at the clinic. This feature reduces front desk workload and speeds up patient check-in. 

{% hint style="warning" %}
Only **Registered Patients** can complete self check-in through the **Virtual Front Desk** feature. **New Patients** must contact the front desk staff for registration and appointment booking.
{% endhint %}

***

### Steps to Generate the QR code

* Click the **QR Code** icon available in the top bar. The **Virtual Frontdesk QR Code** pop-up opens.

  <figure><img src="/files/DmeQwKYVzXLIMT3kTW0R" alt="" width="563"><figcaption></figcaption></figure>
* If required, configure the QR code expiry settings before generating the QR code. Use the **Set Expiry** toggle to enable or disable QR code expiry, select the required **Expiry Type**, and enter the **Expiry Value**. Click **GENERATE QR** to generate the QR code.

  <figure><img src="/files/tnPisMM62bvMXuVY0cae" alt="" width="433"><figcaption></figcaption></figure>
* The generated QR code appears in the **Active QR Code** section, which displays options to view or print the QR code, expiry details (if configured), and the user who generated it.

  <figure><img src="/files/oQctX5hHo7s1gX6pbpia" alt="" width="287"><figcaption></figcaption></figure>
* Display the QR code at the reception or waiting area for patients to scan and start the check-in process. If the QR code expires, click **GENERATE NEW** to generate a new QR code.

***

### Steps to Complete the Patient Self Check-In

* Scan the QR code. The welcome screen appears and confirms the clinic location. Click **Get Started**.

  <figure><img src="/files/LlIrdyA4tevMX6i7nhpM" alt="" width="188"><figcaption></figcaption></figure>
* Enter the mobile number and click **Send Code**. The system sends a one-time verification code (OTP) through WhatsApp.

  <figure><img src="/files/rSITCyB0x0wQuPPDdY71" alt="" width="188"><figcaption></figcaption></figure>
* Enter the OTP and click **Verify**.

  <figure><img src="/files/2ggjpPafQxMb9fkM5DKw" alt="" width="188"><figcaption></figcaption></figure>
* In the **Confirm Your Identity** screen, select the correct patient record and click **This is me, continue**.

  <figure><img src="/files/i2R4xrcuFDODGwNZ2AoF" alt="" width="188"><figcaption></figcaption></figure>
* The system verifies whether the patient is a **direct walk-in patient** or has an **existing appointment**. Follow the applicable steps below.
  * **For Direct Walk-In Patients**
    * If no appointment exists, click **Continue as Walk-in**

      <figure><img src="/files/I615hUS0dQsyoiSc5mwI" alt="" width="188"><figcaption></figcaption></figure>
    * Select the required speciality and doctor, then click **Continue**.\
      \&#xNAN;***Note:*** ***Speciality** and **Doctor** selection steps apply only to walk-in patients.*

      <div align="center"><figure><img src="/files/loI5oluc8OCkv9I7Puua" alt="" width="188"><figcaption></figcaption></figure></div>
    * Select the appropriate pain rating and click **Continue**.

      <figure><img src="/files/6V0idAJZDGd09IvYhMeJ" alt="" width="188"><figcaption></figcaption></figure>
    * Review the patient details, select the payment mode (**Insurance** or **Cash**), review the displayed ID and insurance details, and click **Continue**.

      <figure><img src="/files/VCStG2EG3ujT3pnX66BK" alt="" width="188"><figcaption></figcaption></figure>
    * If consent forms are mapped automatically, they appear on the screen. Sign the required consent form and click **Continue**.

      <figure><img src="/files/AWX13DY2zMB3itrm06Xq" alt="" width="188"><figcaption></figcaption></figure>
    * Review the final details and click **Done** to complete the self check-in process.

      <figure><img src="/files/uqsJlWoZinyZhV11xnG6" alt="" width="188"><figcaption></figcaption></figure>
  * **Patient with an Existing Appointment**
    * If an appointment exists, the appointment card appears. Click **Proceed** to continue with check-in.

      <figure><img src="/files/BxuFJQkwzQvnbOds13tY" alt="" width="188"><figcaption></figcaption></figure>
    * The remaining steps are the same as those described above. Verify the details and complete the check-in process.

***


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