# Reset Password

If a user’s password is blocked due to multiple failed login attempts, or if the user requests a password reset, administrator or authorized staff can reset the password from the **Users** screen.

{% hint style="warning" %}

1. If a user enters an incorrect password three times, their account will be automatically blocked. It remains blocked until the user logs in with the temporary password and sets a new one.
2. When a user is blocked, a **Blocked** watermark appears in both the user listing and the **User Profile** section.
   {% endhint %}

***

### Steps to Reset the Password

* Open the **Users (Home > Admin > User Setup > Users)** screen.
* Use the **Search** field to find the required user. Click the **Edit** icon in the grid to open the user account screen.

  <figure><img src="/files/HqtooD4W228W813lTSQu" alt=""><figcaption></figcaption></figure>
* In the **User Profile** tab, click the **RESET PASSWORD** button. A success pop-up will appear showing the temporary password.

  * If the user’s email address is configured, the same temporary password will also be sent to their email.

  <figure><img src="/files/bANZJHVEI2J3uOpRhsa7" alt=""><figcaption></figcaption></figure>
* Click the **COPY & CLOSE** button to copy the temporary password.

  <figure><img src="/files/1qbnWVJfre9Clhl4rmrv" alt="" width="267"><figcaption></figcaption></figure>
* Share the temporary password with the user if needed. Alternatively, users can retrieve it from their registered email.
* The user must log in using the temporary password and set a new password. Once the new password is created and the user logs in successfully, the account will be unblocked.

{% hint style="info" %}
Steps to create a password using the temporary password are the same as the **First-Time Login: Set Password** process. Refer to the [**First-Time Login: Set Password**](/uniteemr/getting-started/login/standard-login/first-time-login-set-password.md) topic for detailed steps.
{% endhint %}

***


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://unitecare.gitbook.io/uniteemr/master-modules/user-setup/users/reset-password.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.