# WhatsApp Chat

The **WhatsApp Chat** screen in Unite EMR is used to track appointments booked through **WhatsApp** integration. It provides a centralized interface for users to monitor and manage patient conversations via WhatsApp. In addition to tracking appointments, it also allows users to communicate with patients within a 48-hour window, enabling timely follow-ups and the sharing of important updates.

<figure><img src="/files/JNsowaZQhqE1ixDAJdSq" alt=""><figcaption></figcaption></figure>

The screen is divided into two main tabs:

* **Dashboard tab**\
  Provides a summary of WhatsApp message activity, including messages sent, delivered, read, and failed. It also offers quick access to recent chats, frequent contacts, and appointment-related messages. Users can filter data by date, search for contacts, and compare message statistics by contact or appointment type.
* **WhatsApp Chats tab**\
  Allows users to view and manage individual conversations by searching with a phone number. Users can filter chats by date to review messages from a specific period and view details such as timestamps, message status, and replies, if available.

{% hint style="info" %}
For more information about configuring **WhatsApp** integration, see the [**WhatsApp** ](/uniteemr/master-modules/integrations/whatsapp.md)topic.
{% endhint %}

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### Steps to View WhatsApp Appointment Information

* Open the **WhatsApp Chat (Home > My Tasks > WhatsApp Chat)** screen.
* By default, the **Dashboard** tab opens.
* In the **Dashboard** tab, select the required **From** and **To** dates using the date pickers, then click the **SEARCH** button to filter the data. If required, select the **Show birthday wishes** checkbox to filter birthday wish messages.

  <figure><img src="/files/IEsgzRb92rSxYFowU1vj" alt="" width="563"><figcaption></figcaption></figure>
* To view appointment details for a specific contact, select the respective contact from the bottom section to display detailed information.

  <figure><img src="/files/70EpJhpUBBOsDgBc0N9T" alt=""><figcaption></figcaption></figure>

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### Steps to Send a Message for a WhatsApp Appointment

* Open the **WhatsApp Chat (Home > My Tasks > WhatsApp Chat)** screen.
* Navigate to the **WhatsApp Chats** tab.

  <figure><img src="/files/cpSycTwU8y8xKrE6ovGB" alt="" width="174"><figcaption></figcaption></figure>
* In the tab, select the required **From** and **To** dates using the date pickers, then click the **SEARCH** button to filter the data.

  <figure><img src="/files/ahtOfSdRfverrdWnVs7D" alt=""><figcaption></figcaption></figure>
* Choose the contact to view the appointment conversation. If the 48-hour time limit has not passed, you can send a message related to the selected appointment.

  <figure><img src="/files/Ijcz6x6v1GEqG0fTe8q9" alt=""><figcaption></figcaption></figure>

***


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