# SMS

The SMS feature can be configured to send appointment-related notifications, reminders, and thank-you messages directly to patients via text messages. These messages are delivered to the patient’s registered mobile number, helping improve communication and reduce missed appointments.

{% hint style="info" %}
The content of SMS messages can be customized. For assistance with customization, contact your clinic administrator.
{% endhint %}

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## SMS Preference

When [booking an appointment](/uniteemr/application-modules/scheduler/appointment-booking.md), users can enable or disable the **Send SMS** toggle switch available in the **Appointment** pop-up screen:

<figure><img src="/files/dUttcjtv39XaAcXVBNWv" alt=""><figcaption></figcaption></figure>

* **If enabled**: The patient receives an SMS notification regarding appointment updates such as confirmations, reschedules, or cancellations.
* **If disabled**: No SMS notifications will be sent to the patient.

This option is available in both appointment booking and rescheduling pop-up.

***

## SMS Notifications

SMS notifications can be triggered based on various appointment statuses. These include: Appointment Scheduled, Appointment Confirmed, Appointment Rescheduled, Appointment Cancelled, Appointment Reminder, Appointment Awaiting Confirmation, Appointment Honored, Call Not Reachable, Yet to Confirm, Cancel Appointment, and Thank You Message. Each of these triggers corresponds to a specific patient interaction or appointment update and ensures timely communication via SMS.

***

### Sample Messages

The following are examples of SMS notifications sent for different appointment statuses:

#### 1. Appointment Scheduled

**Trigger**: Sent immediately after an appointment is booked.\
**Message**: Dear \[Patient Name], your appointment with Dr. \[Doctor Name] is scheduled on \[19 Feb 2019] at 8:00 PM at \[Clinic Name]. For further queries, please call 06-1234567.

#### 2. Appointment Rescheduled

**Trigger**: Sent when an appointment is rescheduled.\
**Message**: Dear \[Patient Name], your appointment with Dr. \[Doctor Name] has been rescheduled for 19 Feb 2019 at 8:00 PM at \[Clinic Name]. For further inquiries, please call 06-1234567.

#### 3. Appointment Confirmed

**Trigger**: Sent when an appointment is confirmed.\
**Message**: Dear \[Patient Name], your appointment on 19 Feb 2019 at 8:00 PM at \[Clinic Name] with Dr. \[Doctor Name] has been confirmed. To reschedule, please call 06-1234567.

#### 4. Appointment Cancelled

**Trigger**: Sent when an appointment is cancelled.\
**Message**: Dear \[Patient Name], your appointment on 19 Feb 2019 at 8:00 PM at \[Clinic Name] with Dr. \[Doctor Name] has been cancelled. To reschedule, please call 06-1234567.

#### 5. Appointment Reminder

**Trigger**: Sent prior to the scheduled appointment time to remind the patient.\
**Message**: Dear \[Patient Name], this is a reminder for your appointment on 19 Feb 2019 at 8:00 PM at \[Clinic Name] with Dr. \[Doctor Name]. For rescheduling, call 06-1234567.

#### 6. Thank You Message

**Trigger**: Sent after the visit is completed.\
**Message**: \[Clinic Name] would like to thank you for trusting us with your medical needs. We value your feedback.

***


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