# WhatsApp
If the facility has opted for **WhatsApp integration**, appointment-related notifications can be sent to enhance communication between clinics, patients, and users, such as doctors. These messages are sent to the registered mobile numbers of [patients ](#for-patient)and [doctors](#for-doctor), provided the numbers are active on WhatsApp. The clinic administrator can customize the message content to align with clinic-specific requirements.
Once the WhatsApp notifications are automatically triggered by changes in appointment status and include confirmations, rescheduling updates, cancellations, reminders and thank-you messages. Each message is sent to the respective patient’s or doctor’s WhatsApp number, ensuring timely and relevant communication.
***
## Whatsapp Notifications Preference
When [booking an appointment](/uniteemr/application-modules/scheduler/appointment-booking.md), users can enable or disable the **Send WhatsApp** toggle switch available in the **Appointment Booking** pop-up screen:
* **If enabled**: The patient receives an WhatsApp notification regarding appointment updates such as confirmations, reschedules, or cancellations.
* **If disabled**: No WhatsApp notifications will be sent to the patient.
This option is available in both appointment booking and rescheduling pop-up.
## For Patients
The WhatsApp notifications are triggered on various appointment statuses such as Appointment Scheduled, Appointment Confirmed, Appointment Rescheduled, Appointment Cancelled, Appointment Reminder, Appointment Awaiting Confirmation, Appointment Honored, Call Not Reachable, Yet to Confirm, Cancel Appointment, and Thank You Message.
For patients, WhatsApp messages are sent to the registered default mobile number captured in the [**Patient Register**](/uniteemr/application-modules/patient-register.md) screen. Each status corresponds to a specific patient interaction or appointment update, ensuring timely communication.
### Sample Messages
#### **1. Appointment Confirmed**
**Trigger:** Sent when an appointment is confirmed.\
**Message:**\
Dear \[Patient Name],\
Your appointment with Dr. \[Doctor's Name] at \[Clinic Name] is scheduled for \[Date & Time]. Please ensure your availability five minutes before the scheduled time to complete your registration. For further assistance, please reply here or call us at +971 4 \*\*\* 0\*\*\*.\
Thank you,\
\[Clinic Name]
#### **2. Appointment Rescheduled**
**Trigger:** Sent when an appointment is rescheduled.\
**Message:**\
Dear \[Patient Name],\
Your appointment with Dr. \[Doctor's Name] at \[Clinic Name] has been rescheduled. The new appointment is on \[New Date] at \[New Time]. Please ensure your availability five minutes before the scheduled time to complete your registration. For further assistance, please call us at +971 4 \*\*\* 0\*\*\*.\
Thank you,\
\[Clinic Name]
#### **3. Appointment Cancelled**
**Trigger:** Sent when an appointment is cancelled.\
**Message:**\
Dear \[Patient Name],\
We regret to inform you that your appointment with Dr. \[Doctor's Name] at \[Clinic Name] on \[Original Date] at \[Original Time] has been cancelled. If you would like to reschedule or need any further assistance, please call us at +971 4 \*\*\* 0\*\*\*.\
Thank you,\
\[Clinic Name]
#### **4. Appointment Reminder**
**Trigger:** Sent before the scheduled appointment time.\
**Message:**\
Dear \[Patient Name],\
This is a kind reminder of your upcoming appointment with Dr. \[Doctor's Name] at \[Clinic Name] on \[Date] at \[Time]. Please ensure your availability five minutes before the scheduled time to complete your registration. For further assistance, please call us at +971 4 \*\*\* 0\*\*\*.\
We look forward to serving you soon!\
Thank you,\
\[Clinic Name]
#### **5. Thank You Message**
**Trigger:** Sent after the appointment is completed.\
**Message:**\
Dear \[Patient Name],\
Thank you for choosing \[Clinic Name] for your recent visit with Dr. \[Doctor's Name]. We hope your experience was positive and helpful.\
We would love to hear your feedback to continue improving our services. Please take a moment to share your thoughts with us. You can complete our feedback form here: \[Feedback Form Link]. For further assistance, please call us at +971 4 \*\*\* 0\*\*\*.\
Thank you for helping us serve you better!\
\[Clinic Name]
***
## For Doctors
If configured, WhatsApp messages are sent to doctors based on appointment statuses such as **Appointment Scheduled**, **Appointment Confirmed**, **Appointment Rescheduled**, and **Appointment Cancelled**. These messages are delivered to the doctor's registered mobile number as specified in the [**Users**](/uniteemr/master-modules/user-setup/users.md) screen.
### Sample Message
#### **1. Appointment Confirmed**
**Trigger:** Sent when an appointment is confirmed.\
**Message:**\
Dear Dr. \[Doctor Name],\
Your appointment with \[Patient Name] has been successfully confirmed for \[Date] at \[Time].\
Thank you.
***
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